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Terms and conditions for lessors and customers

Terms and conditions for property owners

These terms and conditions apply to property owners who rent out their homes via RHINO Services.

Payment terms:

  • The tenant pays the first month's rent in advance before moving in.

  • The tenant then pays rent and any additional charges in advance, no later than one week before the end of the month.

  • The landlord receives payment via bank transfer to the specified account.

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Refund:

  • In the event of an overpayment, the landlord must refund the excess amount within 14 days of a written request from the tenant.

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Termination and Extension:

  • The notice period is 30 days for both landlord and tenant, unless otherwise agreed.

  • Contracts can be extended by written agreement at least 7 days before the current contract expires.

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Insurance and Liability:

  • The landlord must have valid insurance that covers damage to the property and belongings during the rental period.

  • If damage is not covered by insurance and is caused by the tenant's negligence or intentional acts, the tenant is liable for compensation.

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Maintenance and Repairs:

  • The landlord is responsible for ensuring that the home is kept in good condition and that any defects not caused by the tenant are rectified as soon as possible.

  • RHINO Services must be informed when maintenance or repairs are required.

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Contact with Mediated Tenants:

  • The landlord may not contact or offer accommodations directly to tenants who have been referred through RHINO Services without RHINO's express permission.

  • If this occurs, it may result in reasonable fines/compensation to RHINO Services.

Terms and conditions for customer/tenant

These terms and conditions apply to companies and private individuals who rent accommodation through RHINO Services.

Payment Terms:

 

    •    The rent for the first month must be paid in advance before moving in.

    •    Subsequent rents and any additional charges must be paid in advance, no later than one week before the end of each month.

    •    Payments are to be made via bank transfer to the account specified by RHINO Services.

 

Late Payment:

 

    •    A payment reminder will be sent in case of late payment.

    •    If payment is not received within 7 days of the reminder, a late fee of 8% will be added.

    •    If payment is still not made within 8 days, the landlord reserves the right to terminate the agreement and, if necessary, involve Intrum International debt collection agency to recover the outstanding amount.

 

Refunds:

 

    •    In the event of an overpayment, the excess amount will be refunded within 1 month upon written request.

 

Termination and Extension:

 

    •    Both the tenant and the landlord have a 30-day notice period, unless otherwise agreed.

    •    To extend the contract, written notice must be given at least 7 days before the current agreement expires.

 

Tenant Responsibilities:

 

The tenant agrees to:

    •    Properly maintain the accommodation, including furniture and equipment.

    •    Follow the property’s rules and keep the accommodation clean and in good condition.

    •    Obtain permission before installing notices, signs, awnings, or antennas.

    •    Upon moving out, leave the accommodation clean and return all keys.

 

The tenant is liable for damages to:

    •    Furniture, equipment, or the accommodation caused by negligence or intentional acts.

    •    Excessive wear and tear, smoking-related damage, grease stains, or damage caused by pets.

 

Smoking Policy:

 

    •    Smoking indoors is strictly prohibited and may result in immediate termination of the contract and a fine of 10,000 SEK per room.

 

Additional Terms:

 

    •    The tenant may not contact the property owner directly or accept accommodation offers without going through RHINO Services.

    •    Any contract extensions must be confirmed in writing.

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